We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your new item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Betsy@BetsyMitten.com. Please note that returns will need to be sent to the following address:

2206 North Main Street, Suite 131
Wheaton, IL 60187
United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at BetsyMitten@BetsyMitten.com.

Damages and Issues

Please inspect your order upon receipt and contact us if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3-Day Cooling-Off Period

Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 days have passed since we’ve approved your return, please contact us at Betsy@BetsyMitten.com.

Hello!

We would love to work with you! To sign up for a wholesale account, please email betsy@betsymitten.com

Please include:

• Subject line: Wholesale

• Store name, location, and URL

• Buyer contact information

ORDERING

Opening orders: $100
Re-order minimums: $75

Orders can be placed by email: betsy@betsymitten.com

Line sheet is available upon request.

TURNAROUND TIME

Our current turnaround time is 3–5 days. This may vary based on the holiday season. Please contact us with any concerns you may have about timing.

All orders are shipped from Glen Ellyn, IL via USPS or UPS.

SHIPPING

We offer Priority Mail and UPS shipping to the United States.
Shipping cost varies by order weight.

PAYMENT

Payment can be made via PayPal or check.
Your final invoice will be emailed with shipping and any applicable taxes.

CANCELLATIONS & RETURNS

Orders cannot be canceled after the order has been shipped. Please notify us of any changes within 24 hours of placing your order.

For returns or replacements of damages or mistakes in your order, please notify us within 5 days of receipt of your order.

All merchandise must be returned unopened and unused.

ART LICENSING

We love to partner with brands for freelance and art licensing. Please reach out with any ideas or to work together: betsy@betsymitten.com.

OVERVIEW

This website is operated by Betsy Mitten Studio. Throughout the site, “we”, “us”, and “our” refer to Betsy Mitten Studio. Betsy Mitten Studio offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of this site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read the Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or any services.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Squarespace. They provide us with the online ecommerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction, including copyright laws.

You must not transmit any worms, viruses, or destructive code.

A breach of any of the Terms will result in immediate termination of your services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding credit card information) may be transferred unencrypted across various networks and adapted to technical requirements. Credit card information is always encrypted.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission.

Headings are for convenience only and do not limit these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Content is provided for general information only and should not be relied upon exclusively.

Historical information may not be current and is provided for reference only. We reserve the right to modify site contents at any time without obligation to update.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices are subject to change without notice.

We reserve the right to modify or discontinue the service at any time without notice.

We shall not be liable for modifications, price changes, suspensions, or discontinuation.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may have limited quantities. They are subject to return or exchange only according to our return policy.
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We do not guarantee accurate color display on monitors.

We reserve the right to limit sales by person, region, or jurisdiction, limit quantities, change pricing, or discontinue products without notice.

We do not warrant that products or services will meet expectations or that errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders and may attempt to notify you using the contact information provided.

You agree to provide current, accurate account and billing information.

For more details, review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties or endorsements. Use is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party content, products, or services. Complaints should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

You agree we may use any comments you submit without restriction or compensation. You are responsible for your content and its accuracy.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.
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SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct errors and cancel orders without notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site for unlawful, abusive, discriminatory, misleading, or malicious purposes, including scraping or violating security features.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The service is provided “as is” without warranties. We are not liable for damages arising from use of the service or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Betsy Mitten Studio from claims arising from breach of these Terms or violation of law.

SECTION 15 – SEVERABILITY

If any provision is unlawful or unenforceable, remaining provisions remain valid.